Terms & Policies
These Terms & Policies apply to all services, memberships, packages, and therapeutic products offered by Mountain Medicine Integrative Wellness Center.
Acknowledgment
By booking or purchasing services, memberships, packages, or products, you acknowledge and agree to Mountain Medicine’s Terms & Policies.
Cancellation & No-Show Policy
A 24-hour notice is required to cancel or reschedule any massage appointment.
Appointments cancelled with less than 24 hours’ notice or missed appointments will result in:
For members & packages: forfeiture of the session benefit
For single sessions: full charge of the service
This policy helps us respect our providers’ time and maintain availability for all patients.
Appointment Timing
Massage appointments include 5 minutes at the beginning and end of the scheduled time for intake, changing of clothes, therapist preparation, and post-treatment recommendations. Hands-on treatment time may vary slightly depending on arrival time and clinical needs.
Late arrivals will be treated within the remaining scheduled time and appointments will not be extended.
Professional Conduct
All massage services are therapeutic and non-sexual in nature. Inappropriate behavior will result in immediate termination of the session and may result in permanent dismissal from the clinic without refund.
Therapeutic Products & Supplements
For health and safety reasons, we do not accept returns or exchanges on opened therapeutic products, supplements, or wellness items.
Unopened products may be eligible for return or exchange at the discretion of the clinic
All product sales are considered final once opened
Please speak with our team prior to purchase if you have questions about a product.
Memberships (General)
Memberships are designed to support consistency and continuity of care.
Memberships require a minimum commitment period, followed by automatic month-to-month renewal until cancelled in accordance with the membership agreement
Membership dues are billed automatically to the payment method on file
Membership services are non-refundable and non-transferable
Use of Membership Sessions
Unused membership sessions may roll over only while the membership remains active and in good standing
All unused sessions immediately expire upon cancellation or termination
Membership sessions must be used while the membership is active
Cancellation of Membership
Memberships may be cancelled after completion of the minimum commitment period
Cancellation requests must be submitted in writing via email or in person
Cancellations take effect at the end of the current billing cycle
No refunds are issued for unused membership sessions
Freeze Policy
Memberships may be frozen once per calendar year
Freeze duration may be approved for up to six (6) total months
During a freeze:
Billing is paused
Membership sessions may not be used
Memberships automatically reactivate at the end of the approved freeze period
Pricing Changes
Membership pricing may be updated with at least 30 days’ notice. Existing members may be transitioned or grandfathered in accordance with written notice and their agreement terms.
Packages
Packages are prepaid bundles of services.
Packages are non-refundable and non-transferable
All package sessions expire one (1) year from the date of purchase
Expired sessions are forfeited and cannot be extended
Package sessions are subject to the same appointment timing and cancellation policies as all services.
Availability & Scheduling
Appointment availability is limited and cannot be guaranteed. Memberships and packages provide preferred access but do not guarantee specific appointment times, dates, or providers.
Therapeutic Products & Supplements
For health and safety reasons, we do not accept returns or exchanges on opened therapeutic products, supplements, or wellness items.
Unopened products may be eligible for return or exchange at the discretion of the clinic
All product sales are considered final once opened
Please speak with our team prior to purchase if you have questions about a product.