Terms & Policies

These Terms & Policies apply to all services, memberships, packages, and therapeutic products offered by Mountain Medicine Integrative Wellness Center.

Acknowledgment

  • By booking or purchasing services, memberships, packages, or products, you acknowledge and agree to Mountain Medicine’s Terms & Policies.

Cancellation & No-Show Policy

  • A 24-hour notice is required to cancel or reschedule any massage appointment.

  • Appointments cancelled with less than 24 hours’ notice or missed appointments will result in:

    • For members & packages: forfeiture of the session benefit

    • For single sessions: full charge of the service

  • This policy helps us respect our providers’ time and maintain availability for all patients.

Appointment Timing

  • Massage appointments include 5 minutes at the beginning and end of the scheduled time for intake, changing of clothes, therapist preparation, and post-treatment recommendations. Hands-on treatment time may vary slightly depending on arrival time and clinical needs.

  • Late arrivals will be treated within the remaining scheduled time and appointments will not be extended.

Professional Conduct

  • All massage services are therapeutic and non-sexual in nature. Inappropriate behavior will result in immediate termination of the session and may result in permanent dismissal from the clinic without refund.

Memberships (General)

  • Memberships are designed to support consistency and continuity of care.

  • Memberships require a minimum commitment period, followed by automatic month-to-month renewal until cancelled in accordance with the membership agreement

  • Membership dues are billed automatically to the payment method on file

  • Membership services are non-refundable and non-transferable

Use of Membership Sessions

  • Unused membership sessions may roll over only while the membership remains active and in good standing

  • All unused sessions immediately expire upon cancellation or termination

  • Membership sessions must be used while the membership is active


Cancellation of Membership

  • Memberships may be cancelled after completion of the minimum commitment period

  • Cancellation requests must be submitted in writing via email or in person

  • Cancellations take effect at the end of the current billing cycle

  • No refunds are issued for unused membership sessions

Freeze Policy

  • Memberships may be frozen once per calendar year

  • Freeze duration may be approved for up to six (6) total months

  • During a freeze:

    • Billing is paused

    • Membership sessions may not be used

  • Memberships automatically reactivate at the end of the approved freeze period


    Pricing Changes

  • Membership pricing may be updated with at least 30 days’ notice. Existing members may be transitioned or grandfathered in accordance with written notice and their agreement terms.

Packages

  • Packages are prepaid bundles of services.

  • Packages are non-refundable and non-transferable

  • All package sessions expire one (1) year from the date of purchase

  • Expired sessions are forfeited and cannot be extended

  • Package sessions are subject to the same appointment timing and cancellation policies as all services.

Availability & Scheduling

  • Appointment availability is limited and cannot be guaranteed. Memberships and packages provide preferred access but do not guarantee specific appointment times, dates, or providers.

Therapeutic Products & Supplements

  • For health and safety reasons, we do not accept returns or exchanges on opened therapeutic products, supplements, or wellness items.

  • Unopened products may be eligible for return or exchange at the discretion of the clinic

  • All product sales are considered final once opened

  • Please speak with our team prior to purchase if you have questions about a product.

Offer & Discount Limitations

  • Promotional offers and discounts cannot be combined or applied together. Only one offer, discount, or promotion may be used per appointment or transaction. If multiple promotions are available, the offer providing the greatest value will be applied. Additional discounts, including membership pricing, package rates, or other special offers, are not eligible to be stacked or used in conjunction with one another.